Like any other businesses, can be a small or large business should have a quality and excellent customer care, which is already part of the package to keep the business going.

With software companies and web developers and designers’ ways of keeping the game on, is setting priorities properly, to plan ahead, to further understand the nature of the profession, to keep in mind the type of business the one is dealing with. First of the most effective in addressing customers’ concerns, is to choose the right team for the right goal. The very reason why every software company has to consider this, is because of the idea of proper man power deployment. It is a waste of time, money and energy for the company if we haven’t chosen the right people to work with, and instead of working to help client and address solutions to their concerns, we might ended up extending too much effort for no sense at all.

Another thing to foresee to keep customers around is to continuously stay connected with the client, to focus on customers’ pain points, to listen and to understand. To further elaborate and interpret it, in making sure we get to satisfy and meet the client’s expectations towards our services and solutions provided, we have to perceive the intentions and classifications or nature of the business they are on. Like for example, if the business are into advertising services of design companies, such as fashion or clothing lines, or selling goods and services, art works and many more, as a software engineer, we have to use and apply the right tools for each specific customers, or business in order for them to be able to enhance their services. Using a wrong tool could lead to a major problem on both ends, this is the very reason why larger companies tend to hire professional software engineers and web developers, to adhere and apply the right processes based on demands and experiences. The main point here is that, we have to make sure that we do not make things complicated on our direct clients, after all, they hire people to make things easy for them, convenient in many different ways while keeping the business going. It is also a responsibility of a software companies to keep on interacting with their client, to know the demands and needs of the business. We have to make sure that we are present whenever our client needs assistance in any forms that relates to the services offered. It is also a must that the client has the visibility of the entire development of the software that they will be using, the application that their employees will be handling and the web that their virtual visitors has to use. Part of interacting with the client is educating them, imparting them with the knowledge on how to use the entire program, such as the navigation, tools and features. Of course, upon the final run for the software, the company must test, analyse (if some issues occur) and iterate. We have to invest a lot on customer care, we build that as we go along engaging in helping our clients’ needs. With interaction, we build trust and relationship with the client, and it is our way of showing off the value of our product, showcasing our talent, capability and ability to provide excellent solutions on such issues. Sometimes advertising our own services in order to gain clients is not enough, sometimes it is the client that walks the promotions of the company. In the end, their business is our business too, we help them enhance their business as much as how we enhance our business as a software company.